Decision Nuggets - Choosing the Agency to go with

Reviews are very important when choosing the right home care agency. Always make sure you find reviews, that are not only on the agency website, but also in third party review websites-notably, Better Business Bureau.
However, many agencies have resulted in buying reviews to boost their overall image and increase their client base. This practice works against the smaller agencies who have no financial stamina to compete on equal playing field. unfortunately, the quality of service offered fails to compliment the great reviews posted online. Some businesses result in taking legal action to combat critical reviews - equating critical to negative reviews. 
It therefore follows that not all positive reviews are a true reflection of that agency. You must be aware that every agency will do its best to win your business. Finding out what the former and the current clients have to say about an agency should contribute to your decision to go with that particular agency, but should not be the x-factor.
Other factors should include;
Efficiency - can the agency meet your needs consistently with minimal disruption
Competency - Are caregivers employed or are they subcontractors? Are they regularly trained to remain relevant to the dynamics of  healthcare. Can they execute their duties with professionalism?
Costs - Cheap is expensive. Are the costs of home care reasonable. Cheap care always compromises on quality. In these cases, elder abuse is rampant
Licensed, Insured and Bonded - We hope for the best, but prepare for the worst. Accidents are never planned for and therefore, you want to be handled by an agency that is insured, and can show show proof of it.
Culture - The culture of the agency will be revealed in the reviews of they are authentic. Does the agency seek to meet your needs according to your preferences or does the agency dictate to you its terms? You can always tell if the agency regards your with respect, or views you as another source of revenue. 
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Ibrahim Mabwa
President/owner